Terms and Conditions
1. General Provisions
1.1. These terms and conditions govern the relationship between the website operator retrorims.cz (seller) and customers (buyers).
1.2. The seller offers custom-made products according to the buyer's specifications.
2. Order and Contract Formation
2.1. An order is considered binding once confirmed by the seller.
2.2. The buyer is required to provide accurate and complete information when placing an order.
2.3. Upon acceptance of the order, the buyer will receive confirmation via email.
3. Delivery Conditions
3.1. The usual delivery time is three months but may be extended depending on workload or unforeseen circumstances.
3.2. The seller will inform the buyer of any delays in delivery.
3.3. The goods will be delivered to the address provided by the buyer in the order.
4. Pricing and Payment Terms
4.1. The product price is displayed on retrorims.cz at the time of ordering.
4.2. Payment can be made via bank transfer or any other method listed on the website.
4.3. Full payment is required after the order is completed, before shipment to the buyer.
4.4. All prices on the website are listed excluding shipping and additional costs.
5. Order Cancellation
5.1. Due to the custom nature of the products, cancellation is not possible once production has started.
5.2. The buyer may cancel the order before production begins.
6. Complaints and Warranty
6.1. The seller provides a 24-month warranty for material defects and manufacturing quality.
6.2. The warranty does not cover:
- Mechanical damage due to improper use or maintenance.
- Damage caused by incorrect installation or removal.
- Normal wear and tear from regular use.
6.3. Complaints can be submitted via email with a detailed description and photos of the defect.
6.4. The seller will evaluate the complaint within 14 business days and determine a resolution.
6.5. If the complaint is accepted, the buyer is entitled to:
- Repair of the defective product.
- Replacement with a new item.
- A refund if the defect cannot be resolved otherwise.
7. Data Protection
7.1. The seller processes personal data in compliance with applicable legislation.
7.2. Personal data is used solely for order fulfillment.
8. Final Provisions
8.1. These terms are valid from the date of publication on retrorims.cz.
8.2. The seller reserves the right to modify the terms at any time.
Jan Janík - Radovesnice II, 173 - Company ID: 17751497 - Registered in the trade register